Airless Spray Equipment Frequently asked Questions
ORDERING
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on the icon at the top right of the screen (0utline of a person) and “Login” followed by ‘Create An Account’ and fill in your personal particulars. You will also be able to shop first, then create an account when prompted during the checkout process.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
Alongside each product you will find an ‘add to wishlist’ option which – once selected – will allow you to add that product to your wishlist page. You may add as many products as you wish to your list.
Please note by adding to your wishlist you have not purchased anything nor are you under any obligation to do so. You also have the ability to share your list to Facebook or email to a recipient or recipients of your choosing. This is a handy feature if you’d like to send us a list of items you would like to order, or have additional questions about. Note that lists are saved by storing cookies via your browser onto your computer. Read more about cookies and your privacy. In the event that cookies are deleted from your computer your list could potentially be lost.
Please note: Products added to your wishlist are not reserved and are subject to availability at the time of purchase.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
HRM Services offers some products online, but we also re-sell to industry and have a walk in shop and workshop. It is impossible to keep completely accurate stock levels on the website. Should an item be out of stock, we will advise you and offer a refund, a back order or an alternative.
We accept payments via credit and debit cards such as well as electronic bank transfers (EFT). If you do pay via EFT, we will require a proof of payment to be e-mailed to us before we process your order.
Your payment will be processed via Paygate’s secure payment gateway. HRM Services does not have access to or hold your credit card information.
An order may be cancelled by the customer if payment has not yet been made. Once payment has been made by the customer for an order, the order can only be cancelled or amended before it has been dispatched by HRM Servies. Orders that have already been collected (by the client or courier) would be subject to the relevant refund terms and conditions.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your order has been received. However, do note that orders will only be processed when your credit card payment has been approved and billing and delivery address is verified.
SHIPPING & DELIVERY
All orders placed before 13h00 on a business day will be processed and shipped in 1 working day. Orders placed after 13h00 will require 2 business days (providing all items ordered are in stock).
Delivery times vary based on the service booked and the delivery address. For main centers delivery is generally between 1 and 3 business days, for regional and outlying areas 3 to 7 business days is common. For urgent deliveries it often makes sense to select a courier with a depot in your area, and book for collection at their office. Please contact us and we will assist.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with the service provider or we can do it for you, if you wish.
Shipping costs vary based on the size of the parcel, the urgency and the destination. If you are in an outlying area, we recommend making a ‘whishlist’ and sending it on email, so we can price courier optins not listed on checkout. (for example, Triangle Couriers, Walker Bay, WestCoast and so on do not yet have systems integration, but offer competitive services on special routes).
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct physical shipping address.
If there is an unforseen event or change, please contact us as soon as possible, we will always try and assist as much as possible!
We apologize if you have received a defective item from us. Please contact us immediately at info@spray-airless.co.za, or any other channel. Please take a photo and do not use the defective product, or stop using any failed product immediately to avoid injury.
Defective products will be replaced at our expense, once the item has been checked at our workshop.
If you have ordered the wrong tip size, filter or other items, notify us as soon as possible. Do not use the item or remove it from packaging. Incorrectly ordered special imports (where the client provided the part code) are non refundable. Seal stacks must be complete and UNUSED. We will be happy to exchange or credit the item in accordance with our Returns Policy.
Make contact with us if you have any concerns, we will confirm the relevant tracking number and establish if the parcel is lost or delayed.
Unless a product is defective, returns and exchanges will be at your own cost. You will need to send the item/s back to us and cover the courier fee for the exchanged items to then be sent to you. Collection at our premises is free of charge.